Workplace racism allegations should be taken seriously
H N. Bayside, NY
If you are a minority go elsewhere and boycott the store.
5/15/2014 Updated review
Comment from Betty J. of The Sliding Door Company
Did Betty just claim they videotape customers in their showroom? Are there signs in the showroom alerting customers that they are being videotaped? She claims this reviewer, H.N. just came on here TWICE and made this all up. And that she has checked video evidence to support this? While she affirms the scenario never took place, she also confirmed that the employees are gone. Readers can draw their own conclusions.
No offense, Betty, but you're in absolutely no position to know that for sure - let alone to state this here unequivocally. It can be a goal - but please don't state it as if it were a fact.
And, apparently, according to you, they were. No, we get it Betty. No racism going on here. This pesky *racist comment* reviewer is just lying through his teeth. HN can't seem to get enough of this lying - he came onto Yelp twice to lie about the incident with The Sliding Door Company, according to you.
Then you must also understand that 90% of the "force" questions you get are about the operational force required to move the doors. Banging on them doesn't answer the question. You certainly don't bang on them with sharp objects like his children might. And no, making up a number to satisfy a customer is not OK - it makes you appear dishonest.
Wow - after two reviews, you want this person to invest even more time with you? Why? You've already come on-line and called him a liar after your employees possibly made racist comments about him. You don't mind damaging HN's reputation by suggesting he's lying. HN is NOT "anonymous" - you can click right on his initials and see his Yelp profile. The man (I have assumed this is a man) has reviewed other establishments - restaurants and such. Some he gave bad reviews, others good reviews. To claim this person is "anonymous" is a stretch and, again, makes you look dishonest. Why not take responsibility and apologize instead of trying to make this person out to be a liar? YOU don't *really* know what was said since you weren't the one being accused of saying it... right Betty? Oh wait... I forgot about the videotapes...
UPDATE: No, don't worry, Betty didn't apologize. Calling customers LIARS when they report racism is still The Sliding Door Company's approach. But a similar incident happened at APPLE Corporation recently. Look at the difference in how it was handled: Apple's racial profiling case. This is an excerpt from the letter to employees at Apple:
"While I firmly believe that this was an isolated incident rather than a symptom of a broader problem in our stores, we will use this moment as an opportunity to learn and grow. Our store leadership teams around the world, starting in Australia, will be refreshing their training on inclusion and customer engagement. These are concepts and practices they know well, but can always stand to reinforce."That is how to handle a situation like this. When something like this happens, you address it company-wide! Well-trained employees are a benefit to good companies.
Managers who blame and accuse their own customers for employee racism and profiling - not so much.