|Seal Failure is a common problem for window manufacturers.|
Leaks about Leaks!We have a new email leak that is an apparent admission of guilt... or at least knowledge of an issue described in a previous blog post as "seal failure" and described below as a "leaking gasket" issue.
TSDC has known about this product flaw and its causes for a long time and it has plagued them and their factory (not to mention their customers) - especially because it seems intermittent (I explain why in the previous blog post - but don't tell them).
Our complaints page is filled with people who have experienced fogging and leaking issues with TSDC's glass products and have been told to try special "glass cleaner" until their warranty expires. Clearly, this is a product flaw. Why doesn't The Sliding Door Company address it?
The CEO Steps InThe email below is from Doron Polus, the company's CEO. It indicates that not only he but others within the company knew about the seal-failure issue (I know I did) and that cleaning the glass was considered (by him) to be an option - EVEN if it meant removing the glass from the frame!
Doron Polus <firstname.lastname@example.org>
1/9/2015 11:08:45 AM
Please prepare a sketch of how to clean a door that has leaking gasket.
One without removing frame and the other with.
Please talk between yourself to come up with the best ideas.
I must have it ASAP.
So, we, the employees, were being asked by our company CEO to produce ideas and sketches (it's always helpful when sketches accompany lame ideas) to support the cleaning of a product that cannot be cleaned - in order to dupe our customers into keeping a bad product.
Why can't the glass be cleaned?The gaskets "leak" an oily residue constantly. Wiping that residue away is a temporary solution requiring the application of caustic chemicals. The only solution is to replace the gasket.
Hopefully, the process of removing the frame (described above) and replacing the gasket is intended to be done by factory people, not customers or their contractors, but then why the need for instructions and sketches? Was the CEO suggesting that this is a viable solution for end-users of his product? After paying thousands of dollars?
The idea of working with the factory to prevent this from happening in the first place may come to him someday. Meanwhile, be on the lookout for more Glass Cleaning Instructions from The Sliding Door Company.