A customer who stayed at an Indiana hotel has said she was charged $350 and threatened with legal action after leaving a negative review about her experience.
Call 6–the investigative arm of ABC affiliate The Indy Channel in Indiana–reports that when Katrina Arthur and her husband stayed at the Abbey Inn & Suites in Brown County in March 2016, the hotel had a policy in place that allowed them to charge customers $350 for negative reviews, according to the lawsuit.
The Indiana Attorney General’s office filed a lawsuit on December 15 of this year against Abbey Management, which owned and operated the Abbey Inn when the guests visited, alleging the hotel violated Indiana’s Deceptive Consumer Sales Act by enforcing a customer review policy that is “unfair, abusive, and deceptive.”
After the review was published, Arthur said the hotel charged her $350 and she received a letter from the hotel’s attorney threatening legal action.And that, dear readers is why we compile so many complaints against The Sliding Door Company. People who think they are alone in their criticism of bad customer service, rude salespeople, faulty product installations and faulty products can now see these things are systemic in a company that works in an unethical manner.
“That scared me to death,” said Arthur to Call 6. She then deleted the review.
After Arthur received similar complaints about the Abbey Inn, she filed a complaint with the Indiana Attorney General in an attempt to get her $350 back.
“I feel like they were punishing me for being truthful and I don’t think that’s fair,” said Arthur to Call 6. “I was very angry they had done that.”
“The ability for a consumer to say what they want about a business via an online review is largely protected at both the state and federal level,” he said.
That's why we will continue to compile The Sliding Door Company's Negative Reviews in one place and point out similarities in complaints. Consumers are entitled to know.