Wednesday, April 26, 2017

Shattered

You walk up to a door that looks like this.  How does it open?  Well, it has two "pull" handles on it, so that makes it obvious, right?  Well, no.



This is a SLIDING door.  If you grab one of the handles and pull as you would a swing door, you could be in serious trouble.  If you're in a hurry and pull too hard, the door could shatter.  Indeed, this is something that has happened to people who have tried to use doors like these. 

Here is a frameless "barn door" from The Sliding Door Company.  Same type of handle.  A person pulling this handle could see this sheet of glass shatter.  It's a good gag to play on Grandma when she visits.

More importantly, look at the design.  It is being suspended by two rollers at the top.  

The design of the rollers at The Sliding Door Company has been ripped off from a company in Germany but I'll get to that in another post.

There are four holes in the glass at the top.  
Rubber grommets go into these holes and bolts go through the grommets.  The bottom of the door dangles and is guided by small plastic guides.  When the door is slid open, there is momentum in the door - especially at the bottom where the door is not supported.  When the door hits the door stop at the top, the momentum carries the bottom portion of the door past its intended stopping point and that distance can be considerable.  

Customers are not informed of this and sometimes place furniture near the door.  


Because of the momentum, the door can hit furniture placed beside it and shatter.  I have heard reports of this already having happened when a child opened the door with force into adjacent furniture.  The residential sales manager didn't want to replace the door.  The picture at the right shows how large these suspended barn doors can be.  

This isn't the size of a shower door - it is a lot of glass.

As with all the safety problems The Sliding Door Company ignores, there are simple solutions.  To be fair, they were looking into an optional handle for these types of doors that would eliminate the pulling problem.  It was a handle that looks something like this:  


So there may still be some hope - assuming they stop using the other handles.  

And for the "momentum" issue, they would AT LEAST need to document the problem within their own sales literature and inform customers of the safety hazard presented by putting furnishings near TSDC's problematic barn doors.

In the end, however, we can see that product safety and more importantly, consumer safety never enters the conversation when it comes to The Sliding Door Company's business.  Buyer Beware!



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