"The frosted side of the glass is difficult (impossible) to clean and shows through on the smooth side."
"The glass coating or etching came away in several spots to leave very obvious smears that look dirty. I have sent photos and left voice messages. I get a call back and they send me a cleaner. I keep telling them it's not a cleaning issue. Now the warranty is expired. Never has anyone come out to look and assess. My last call they told me that the only thing they could do was send me an acetone kit because the warranty is expired...in spite of a paper trail of emails going back to a month after install. They refuse to honor the warranty. I have never rec'd the acetone kit. Ridiculous. These doors were not inexpensive. DO NOT BUY THIS PRODUCT!"
"Glass would often arrive defective or stained."
"The "frost" on the door is very cheap and is more of a high-end stick on frost rather than it being ingrained in the glass. The frost starts to fade away and turn black in spots -- especially if it is exposed to water or the wrong cleaner. They have, to their credit, twice come back to "fix" the problem, and it is much better, but not perfect and I don't know how long it will last. We have another frosted (non-sliding) door in our house (it came with our house when we purchased it) and the quality of the two doors are night and day -- the poor quality door being the Sliding Door Co. door. "
It's their "most popular glass".
"Frosted is our most popular glass and is perfect for every use. It allows light to enter, but visibility is blurred for objects more than 6 inches away from the glass, and only bright colors will be apparent."They claim here that it is "perfect for every use"... So...
And yet, you notice something seeping from the edges of the glass. What is that? The article linked below describes this issue and the causes.
Do your current windows have that streaky frosted appearance that, no matter how much you scrub at them, will not go away?
It’s called a seal failure and it occurs when the sealant, a fast-dry adhesive, between two panes of glass breaks-down and allows moisture to seep into the airspace.
You might be wondering how this happened…
The external environment, low quality sealants, and poor window design, over time puts pressure on the panes of glass that can eventually cause the seal to break. However, all window manufacturers are required to test the product against changes in temperature and air pressure to prevent the seal from breaking.
So assuming the window passed initial inspection, how did it result in seal failure?
Over time sealant are subjected to repeated extreme conditions that cause it to break down. Trapped water, heat, cold and air pressure are a few of the culprits.
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Besides, we have learned from Sheryl Hai-Ami in her response to customer complaints that shipments aren't inspected when they arrive from China and that it's even common for items to be missing from the containers.
It would make sense that The Sliding Door Company could change the way *their* factory produces the doors - maybe ask them to use a different sealant? But this isn't possible, apparently, as they have tried this for years. So, what have they done?
When you ask The Sliding Door Company for help, their customer service representative tells you your glass needs cleaning - hoping you will go away.
This is a known problem at The Sliding Door Company - and something their factory will not address adequately. The known problem is called "seal failure" and is (as with the blemished ramps), ignored because their own factory is more profitable when they don't address these issues adequately. The fact that NO quality control procedures are in place and that "Glass Cleaning Instructions" are sought by end users suggests this problem will continue.
The Sliding Door Company's faceless customer service department has provided customers with glass cleaner, acetone and excuses.
The Sliding Door Company received another recent complimentary review that describes exactly the same problem. They STILL haven't addressed this known issue and are STILL suggesting "glass cleaner" as a solution. This poor customer expects that the glass cleaner will work.
Clark K.La Mesa, United States 25/3/2016
I had these doors installed for seven different openings in my home, which was quite an investment. I've enjoyed them greatly for years, though I recently had some issues with a couple of cracked track guides/wheels as well as the gas within the panes leaking onto the inside at the borders of the doors, giving the appearance of the frosted look etching away (apparently this is a problem with the sealing tape rather than the gaskets). After a lengthy setup time to have a service person come by the house, I was very impressed with Justin who addressed all of the issues and left me with a bottle of glass cleaner to address the symptom of the slow-leak gasket/tape problem. He was very friendly, professional, efficient, and helpful in resolving all of the doors' issues. Overall I like the product and greatly appreciate Justin's help.