I'll admit it - I've been guilty of ignoring The Sliding Door Company's glowing 5-Star reviews on this blog for the most part. There is some real comedy going on - sprinkled in with the fraud of course. We saw on our Complaints page how Sheryl Hai-Ami gave 5 STARS to the company - her husband is CEO and she is PRESIDENT! But hey - 5 Stars is 5 Stars right?
It makes me wonder if all the 5-Star reviews are what they appear to be. Let's have a look at a few shall we?
The first thing we can do when looking at the 5-Star reviews is eliminate any that were placed before the installation of the product. These people have no idea what they are in for during the 12 weeks between the time they placed their order and the installation of their order, which may or may not arrive in the correct size and color and may or may not be complete. Let's have a look at a couple of these:
There are many to choose from - but picking one page at random... from Costa Mesa
Lynn O. Corona, CA
I have not received my barn door yet, but the process so far has been fantastic. Mari has provided excellent customer services. She has gone above and beyond to answer my questions and help with designing my door. I look forward to my door arriving, I know it is going to be beautiful!The reviews below don't even mention actually buying anything. The 5-Star reviews are helping The Sliding Door Company's rating on Yelp, however. Notice how many of them sound like they are actually ADVERTISING for The Sliding Door Company? What's going on here? Are these actual customers or shills?
Grant K. Los Angeles, CA
K B. Fullerton, CA
Below, David B admits he's reviewing the product from the showroom. He seems very concerned about the negative reviews. Seriously? He dropped into the showroom and can now cast all the negative reviews in a bad light, while giving the Sliding Door Company a 5-Star rating? Yes, seriously!
L. E. Laguna Beach, CA
Nice clean lines, and the hardware seems to be of high quality. This place is worth a look if you are going contemporary in your remodel or office. I'm a little surprised by the few bad reviews here, as everything was well built in the showroom, and the Yelp reviews in other cities have them consistently at 4-5 stars.Another thing I notice when reading 5-Star reviews is the mention of the sales person by name. Customers of TSDC products rely on their sales person heavily during the sale, but still... for many of these shady 5-Star reviews, I think it wouldn't be out of the question to suggest sales people are getting friends in to post positive reviews in order to boost their own sales and to direct customers to them.
The One-Star reviews are about the product, the installation and the service, not about the sales experience (with a few exceptions). There's no "incentive" to post a negative review but there are certainly incentives to have shills post positive hollow reviews of a great sales experience or how much product knowledge a particular salesperson might have.
UPDATE: A reliable source has reported that TSDC has been offering some type of "coupon" to people who will post a positive review.
Midland Beach, Staten Island, United States
1.0 star rating 6/9/2016
Super shady company. Run for the hills!!! After a horrible experience with Joe the sleazy salesperson, Dahlia the "customer service manager" stepped in to assist. What a joke! She promised to assist; however, that never happened. She was more concerned about me removing my negative Yelp review and offered assistance in exchange for the removal of the review. That was her main objective. Save yourself the headache. This company hires fly by night scammers whose only goal is to scam you out of money & it is evident that Ethics and integrity means nothing to this business. AVOID AVOID AVOID!